What is an overrun?

An overrun occurs when more products were made than what was ordered.

Because each of our mugs is handmade, a small percentage may not pass our final quality check.  To ensure we can fulfill your full order with the highest-quality pieces, we make a few extras during production.  These additional pieces are called overruns.

Orders with a quantity that is up to 10% over or under your original order are considered complete and will be shipped and invoiced accordingly.  This variance helps us maintain efficiency while still delivering the best possible product.

If you have any questions about this policy, view our Terms and Conditions,  contact us online, or call 800-509-4662.