Learn How It Works
What to expect when you order custom logo mugs from Sunset Hill Stoneware?
How to Order Custom Mugs
Ordering your own handcrafted, American-made stoneware mugs from Sunset Hill Stoneware is simple—and a truly unique way to showcase your brand. Follow these easy steps to create a one-of-a-kind mug for your business, organization, or event.
Step 1: Choose Your Mug Style & Glaze Color
Choose Your Mug Style
Browse our selection of hand-thrown mugs and select the shape that best fits your brand. Whether you’re drawn to classic steins or cozy latte mugs, each piece is crafted with quality and durability in mind.
Choose Your Glaze Color
Choose from our wide range of rich, vibrant glazes. Whether you prefer subtle earthy tones or bold, eye-catching hues, our glazes enhance the unique character of each mug. Plus, every glaze is dishwasher and microwave safe!
Step 2: Select Your Quantity
Mugs are ordered by the case (12 pieces per case).
For example, an order of 4 cases equals 48 mugs.
Watch for Savings!
The more cases you order the more you save.
Save up to $78 per case when you order in bulk.
Step 3: Upload Your Artwork
Option A
Upload Your Existing Artwork
- Upload a high-resolution file (AI, EPS, PDF, or high-quality PNG/JPG).
- Our team will review your artwork to ensure it meets our guidelines.
- If adjustments are needed, we’ll contact you with recommended changes.
Option B
Work with Our Graphic Designer
- If you don’t have artwork ready, our expert design team is here to help.
- Provide your logo, concept, or text, and we’ll create a custom design for you.
- You’ll receive an initial proof for review before we move forward.
Step 4: Add to Cart & Complete Your Order
Add to Cart & Review Your Order
Review your chosen mug style, glaze, and artwork options, then add your selections to the shopping cart.
Complete Your Order & Pay Securely Online
For a smoother checkout experience and easier reorders in the future, create an account. Then complete your order securely online.
Step 5: What to Expect After You Place Your Order
a) Artwork Approval Process
- Digital Proof Creation:
Our team prepares a digital proof showing exactly how your design will appear on the mug—including placement, size, and detailing. - Review & Edits:
You’ll receive the proof via email. Carefully review every detail (logo, text, positioning) and request any necessary revisions. - Final Approval:
Once you’re completely satisfied, sign off on the final proof. Please note that no further changes can be made after approval.
b) Production Timeline Confirmed
- Once your artwork is approved, your order is confirmed and you’ll receive an updated timeline.
- As each mug is handmade, production typically takes 6–8 weeks. We’ll keep you informed with regular updates so you know exactly when to expect your order.
c) Mug Production Process
- Handcrafting:
With your artwork approved, our skilled artisans begin crafting your mugs by hand using time-honored techniques. - Glazing & Firing:
Each mug is carefully glazed in your selected color and then fired in our state-of-the-art kiln to achieve a durable, beautiful finish. - Quality Control:
Every piece undergoes a rigorous quality check before packaging.
Step 6: Receive & Enjoy Your Custom Mugs!
Your handcrafted mugs will be shipped directly to you—ready to impress your customers, employees, or guests.
Explore Our Unique Pottery Creations
We invite you to explore the world of Sunset Hill Stoneware. Discover the care, creativity, and community spirit that go into every piece we make. From our hands to your home, experience the warmth and beauty of handcrafted pottery.