How do I know if my online order is secure?

What will you do with my name, email address, and order information?

What information do we collect?

How do we use the information we collect?

What information do we share with others?

How do we use cookies?

How do you opt out of Sunset Hill Stoneware email promotions?

Links to other sites

Security concerns

How do I know if my online order is secure?

Your shstoneware.com shopping is safe with the use of Secure Sockets Layer (SSL) and Data Encryption Standard (DES) on our online server. To take advantage of secure shopping, you must have an SSL/DES compatible browser such as Netscape or Explorer. By using SSL, all online communications between you and www.shstoneware.com are protected from being intercepted, viewed, or altered by unauthorized parties.

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What will you do with my name, email address, and order information?

Your shipping and billing address may be used to send you our print catalog or email notifications from Sunset Hill Stoneware that we feel may be of interest to you. We will not trade or rent your name and mailing address to other companies.

If you prefer not receiving email communications from us, please email us. There may be up to a 7-day turnaround period for your email information to be removed.

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What information do we collect?

When you shop with Sunset Hill Stoneware online or through our catalogs, we collect the information necessary to process your transaction. This may include item, quantity ordered, name, address, city, state, zip code, telephone number, email address and billing information (credit card, expiration date and billing address). When orders are shipped to an address different from the billing address, we will also ask for the name(s), full address(es) and phone number(s) of order recipients. Information you enter is collected even if you cancel or do not complete an order.

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How do we use the information we collect?

We use the information we collect internally for various purposes, including: to complete your purchase transactions; to provide the services you request; to send you our catalogs and other offerings through the mail or via email; to contact you about the status of your order; to identify your product and service preferences so that you can be informed of new or additional products, services, and promotions that might be of interest to you; and to analyze and improve our merchandise selections, services, promotions, website content, customer service, and overall customer shopping experience.

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What information do we share with others?

Service providers: To provide you the best possible service and products, we provide information to outside companies that help us deliver the products and services offered. For example, we may work with an outside company to manage a database of customer information or to distribute our emails.

Other companies: We do not rent or sell your e-mail address to anyone.

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How do we use cookies?

A "cookie" is a small file stored on your computer by a web site that gathers certain information about your activity on the site. We use cookies only to provide a mechanism that allows us to maintain your shopping cart. Our cookies do not store any personal or financial information about you. Most web browsers automatically accept cookies and allow you to disable the use of cookies. However, if you disable this feature, certain aspects of the Sunset Hill Stoneware website, such as the shopping basket and "My Account" will not function properly.

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How do you opt out of Sunset Hill Stoneware email promotions?

From time to time, Sunset Hill Stoneware will send out an email announcing special sales and promotions. Email promotions are sent to customers that have voluntarily given us their email address and agreed to receive our emails. We will never share, rent or sell your email address. If you do not wish to receive email from us, you may unsubscribe at any time by any of the following methods:

  • If you receive a promotional e-mail from us, click on the link "Click Here to Unsubscribe" found at the bottom of every e-mail letter we send out.
  • Contact our Customer Service department at 1.800.509.4662: Monday-Friday 8:00am - 4:00pm CST or email us

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Links to other sites

While visiting shstoneware.com, you may link to websites operated by our partners or other third parties. This does not mean we endorse these websites. We do not make any representations or warranties about any website you may access through this website. They are independent from Sunset Hill Stoneware and we have no control over, or responsibility for their information or activities. You need to make your own independent decision regarding your interactions or communications with any other website.

If you provide personal information at one of those other sites, you are subject to the privacy policy of that site, not Sunset Hill Stoneware's privacy policy. We encourage you to read that privacy policy before submitting any personal information to any other website.

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Security concerns

We are committed to data security and the accuracy of our information received from domestic and foreign visitors to our site. Likewise, your recipient(s)' information is never shared with third parties. In addition, none of your information is merged with outside data for marketing purposes.

We do ask that you please review the acknowledgment of your request that you will receive to insure the accuracy of the information submitted to us. As noted earlier, your information is never shared with any third party when you let us know by email, letter, phone or the do not solicit option on each location where we are collecting information. The only exception is response to your specific request for merchandise or information. It should be noted that if you do allow us to share information, the other companies may be governed by different privacy policies.

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