If I don't like my merchandise, can I return it?

Due to handcrafting and customization of each product, we do not accept returned products.

What should I do if I received a damaged or incorrectly personalized item(s)?

If your merchandise was damaged during shipment or incorrectly personalized, please contact us at 1.800.509.4662, Monday-Friday 8:00am - 4:00pm CST; email us; or write us at Sunset Hill Stoneware, 1416 S. Commercial Street, Neenah, WI 54956.