Terms and Conditions: Online Ordering

Terms and Conditions: Signature Stoneware

Terms and Conditions: Online Ordering

Color and Size
All of our stoneware items are handmade and subject to variations in size, color and glaze consistency. They are not to be considered seconds because of variations within an order or from order to order.

Prices
All prices are subject to change without notice.

Payment/Terms
A down payment of 100% is required at the time of placing an order. Sunset Hill Stoneware accepts MasterCard, Visa and American Express.

Please know we use encryption technology to ensure the secure transmission of any personal information you provide while using shstoneware.com. All transactions at our site are conducted using 128-bit Secure Sockets Layer (SSL) encryption. You can easily determine when you're sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure."

Delivery
Due to the customization of our handcrafted product, please allow 4-6 weeks for delivery. During peak seasonal periods, be sure to plan for holiday delivery deadlines.

Shipping
All orders are shipped FOB Neenah, Wisconsin, 54956.

Damaged Items
If your merchandise was damaged during shipment or incorrectly personalized, please contact us at 1.800.509.4662, Monday - Friday, 8:00am - 4:00pm CST; email us; or write us at Sunset Hill Stoneware, 1416 S. Commercial Street, Neenah, WI 54956.

Returned Items
Customized items cannot be returned.

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Terms and Conditions: Signature Stoneware™

To place an order for our Signature Stoneware™, please contact us directly at 800.509.4662. Due to the customization of each Signature piece, we do not currently offer this service online.

Artwork Approval
A free virtual proof will be emailed for signature approval prior to proceeding with the order.

Artwork Set-Up Fees: Stoneware
A set-up fee of $150 is charged for new artworks sent to us in vector format. If sending artwork in a non-vector format, we charge a set-up fee of $200. You may also name drop your business from our library of stock artworks for a set-up fee of $25. If you have no artwork, we can provide graphic artwork design services at a rate of $85/hour. No set-up fee is charged when reusing the same artwork on future stoneware orders.

Artwork files can be purchased at a one-time fee of $150/each. Purchased artwork will be provided in multiple digital file formats including .ai, .pdf, .eps, .jpeg and .png. Ask your account specialist for more information.

Artwork Set-Up Fee: StabilWare™ Plates & Bowls
A set-up fee of $150 is charged for new artworks sent to us in vector format. If sending artwork in a non-vector format, we charge a set-up fee of $200. This
one-time fee is required for specific plate and/or bowl tooling requirements. No set-up fee is charged when reusing the same artwork on future StabilWare™ orders.

Artwork Set-Up Fee: UnderWare™ Coasters
A set-up fee of $100 is charged for new coaster artwork. This one-time fee is required for specific coaster tooling requirements. No set-up fee is charged when reusing the same artwork on future coaster orders.

Artwork Submissions
Preferred format for artwork is a black/white vector Adobe Illustrator® file with fonts converted to outlines.

Bottom Stamps
A one-time fee of $100.00 is charged for each custom bottom stamp.

Color & Size Variances
All of our stoneware pieces are handmade and subject to variation in size, color and glaze consistency. Glaze colors are created from natural ingredients including
minerals, oxides and metals derived from the earth. Due to the nature of the materials and the variance in hand thrown products, color variation within an
order — or from order to order is common. Pieces that are within +/- 1 oz. are considered acceptable.  

Damaged Items
If you receive a damaged piece, please contact us within 10 days of receiving your order. We will request you email a photograph of the damage, or in some cases,
we may request you return the damaged piece.

Disclaimer
Designs and logos illustrated in this catalog are reproduced for display purposes only. They do not imply or suggest endorsement of such trademark or that the item was originally produced for the owner of such mark.

Drop Shipments
Bulk shipments to multiple locations, all occurring at the same time are free of charge. Shipping charges apply. There is an additional charge for individual drop shipments; contact your account specialist for details. A drop ship address list must be provided prior to the start of production. Address list must be on an Excel spreadsheet with separate columns for the distributor company name, purchase order number, ship to name, address 1, address, 2, city, state, zip code and quantity per ship location.

Dual Medallions
There is an additional charge for dual medallions. Contact your account specialist for pricing.

Minimum Order
A minimum order of 48 pieces is required. Up to 4 styles and 1 glaze color per style/dozen with the 48-piece order.

Overrun & Underrun Policy
Due to the firing process, we produce a quantity that is more than what is ordered. Every effort is made to ship the exact quantity ordered. Orders within a variance of +/- 10% are complete and will be shipped and invoiced.

Prices
All prices are subject to change without notice. Contact your account specialist at 800.509.4662 for a current price list.

Payment Terms
A down payment of 100% is required when placing an order. We accept American Express, Discover, MasterCard and Visa.

Production Time
Production time is 4-6 weeks and begins with the receipt of a complete purchase order and signed artwork approval. Production time may increase up to 10-12 weeks during peak holiday months.

Returned Items
Customized items cannot be returned.

Rights to Promotion
Unless indicated on P.O. or in writing, we reserve the right to use any items we produce in our displays, catalogs, ads or any promotional material.

Rush Orders
Rush orders can be shipped in 15 business days and are subject to a 35% upcharge. Rush orders require 100% down prior to the order going to production. Rush charges are also applied with approved ship date during peak holiday months.

Sample Requests
Random imprinted samples are available for a fee. Charge is $15.00 for 1 product sample; $25.00 for 2-3 samples; $50.00 for 4-6 samples; plus packaging/shipping
for stoneware and StabilWare™ samples. We charge $5.00/each for UnderWare™ coaster samples, plus packaging/shipping. We prefer to use your UPS account
number to charge packaging/shipping fees, however samples can ship on our UPS account and we’ll invoice the packaging/shipping fees. We reserve the right to choose the samples you receive based on our inventory. There is an additional charge for custom sample requests; contact your account specialist for details.

Shipping
All stoneware orders are shipped FOB Neenah, WI 54956. UnderWare™ coaster and StabilWare orders are shipped from different locations. Orders are shipped UPS ground. Catalog item weights are approximate and are subject to change without notice. Please contact your account specialist service for freight quotes. Shipping charges are billed on your final invoice.

Standard Packaging
Orders are bulk boxed in custom-designed, 100% eco-friendly protective packaging. Depending on the product style, we typically package 12-18 pieces in a box.
Individual packaging is available for additional cost.

Terms & Conditions
By placing an order, you agree to our terms and conditions. Our terms and conditions are subject to change without notice.

Third-Party Shipments and Customer Pick Ups
There is a $5.00/box fee for custom packaging and handling services.

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