Terms and Conditions: Online Ordering

Terms and Conditions: Signature Stoneware

Terms and Conditions: Online Ordering

Color and Size

All of our stoneware items are handmade and subject to variations in size, color and glaze consistency.  They are not to be considered seconds because of variations within an order or from order to order.

Prices

All prices are subject to change without notice.

Payment/Terms

A down payment of 100% is required at the time of placing an order. Sunset Hill Stoneware accepts MasterCard, Visa and American Express.

Please know we use encryption technology to ensure the secure transmission of any personal information you provide while using shstoneware.com. All transactions at our site are conducted using 128-bit Secure Sockets Layer (SSL) encryption. You can easily determine when you're sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure."

Delivery

Due to the customization of our handcrafted product, please allow 4-6 weeks for delivery. During peak seasonal periods, be sure to plan for holiday delivery deadlines.

Shipping

All orders are shipped FOB Neenah, Wisconsin, 54956.

Damaged Items

If your merchandise was damaged during shipment or incorrectly personalized, please contact us at 1.800.509.4662, Monday-Friday 8:00am - 4:00pm CST; email us; or write us at Sunset Hill Stoneware, 1416 S. Commercial Street, Neenah, WI 54956.

Returned Items

Customized items cannot be returned.

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Terms and Conditions: Signature Stoneware™

To place an order for our Signature Stoneware™, please contact us directly at 800.509.4662. Due to the customization of each Signature piece, we do not currently offer this service online.

Minimum Order

A minimum order of 48 pieces is required. Up to 4 styles may be ordered within the 48 pieces and up to 2 glaze colors may be ordered per dozen.

Setup Charge

A one-time $150.00 setup fee is charged for each new logo/artwork submitted. A supplied logo/artwork that needs alternations or corrections will be charged at a rate of $50/hour. Sunset Hill Stoneware will contact you for approval before making any changes to supplied logos/artwork. Sunset Hill Stoneware will size your logo/artwork to fit the styles you chose.

Logo/Artwork Submissions

Preferred format for artwork is vector Adobe Illustrator® files with fonts converted to outlines. Email proofs will be sent to you for your approval prior to proceeding with your order. Please contact Sunset Hill Stoneware at 800.509.4662 with any questions regarding logos and artwork. Files can be emailed to:signaturestoneware@shstoneware.com.

Sunset Hill Stoneware can provide professional graphic design services if you require assistance in creating a logo or artwork for your custom items. Design services are charged at a rate of $80/hour.  Artwork files can be purchased by customers at a one-time fee of $50/each. Artwork will be provided in multiple digital files formats.

Color and Size

All of our stoneware items are handmade and subject to variations in size, color and glaze consistency.  They are not to be considered seconds because of variations within an order or from order to order.

Custom Orders

Shipments that are more or less than the actual quantity order shall constitute filling the order if such variance does not exceed +/- 10%.  Custom orders within +/- 10% will be shipped and invoiced; this is accepted as fulfillment of order.

Prices

Request our product catalog or contact Sunset Hill Stoneware at 800.509.4662 for current pricing on our Signature Stoneware™ products. All prices are subject to change without notice.

Payment/Terms

A down payment of 100% is required at the time of placing an order. Sunset Hill Stoneware accepts MasterCard, Visa, American Express and company checks.

Delivery

Due to the customization of our handcrafted product, please allow 4-6 weeks for delivery after you have approved your final art proof.  Rush orders can be shipped in 15 days and are subject to 35% upcharge. During peak seasonal periods, be sure to plan for holiday delivery deadlines.

Shipping

All orders are shipped FOB Neenah, Wisconsin, 54956.

Damaged Items

If your merchandise was damaged during shipment or incorrectly personalized, please contact us at 1.800.509.4662, Monday-Friday 8:00am - 4:00pm CST; email us; or write us at Sunset Hill Stoneware, 1416 S. Commercial Street, Neenah, WI 54956.

Returned Items

Customized items cannot be returned.

Re-Order Minimum

A minimum of 48 pieces is required for reorders.

Terms and Conditions

By placing an order, you agree to the terms and conditions of Sunset Hill Stoneware. Subject to change without notice.

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