Can I cancel an order after it has been submitted?

Can I check my online orders on the web?

Can I get help with my online order?

Can I place an order online and send you a check?

Do I have to pay sales tax?

Do I have to register to place an order?

How do I check the status of my web order?

I forgot my password. What do I do?

What should I expect to happen once I place an online order?

Do you offer discounts when purchasing larger quantities?

When will my credit card be charged?

Which credit cards do you accept?

How do I track my order's status?

How can I find more about my previous orders?

What are your Terms of Use?

Can I cancel an order after it has been submitted?

You may not cancel your submitted order through our website. You may call us at 1.800.509.4662, Monday-Friday 8:00am - 4:00pm CST or email us.

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Can I check my online orders on the web?

Once you place an order and establish an account at shstoneware.com you will be able to check the status of the orders you place online.

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Can I get help with my online order?

Yes! You may call us at 1.800.509.4662, Monday-Friday 8:00am - 4:00pm CST or email us. We will be happy to help you.

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Can I place an order online and send you a check?

We do not offer that payment option for online orders.

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Do I have to pay sales tax?

Sunset Hill Stoneware collects the applicable sales tax on orders shipped to Wisconsin customers.

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Do I have to register to place an order?

No, you are not required to register to place an order, but you may want to create an account with your own unique password during the checkout process. Registered customers can use their password to check on the status of their order(s). Create an online account by clicking: My Account.

Please keep in mind that you will not be able to check your order history or the status of your order if you are not logged into your account at the time you submitted an order.

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How do I check the status of my web order?

Provided you registered and created an account, you may check the status of your order online. To check on the status of your order, log in to your account and click on the Order Status link.

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I forgot my password. What do I do?

If you have forgotten your password, please click Forgot Password and we will email you your password.

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What should I expect to happen once I place an online order?

Once you submit your order, we will email you your receipt confirming that we have received your order. We will also email shipping and tracking confirmation when your order is shipped.

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Do you offer discounts when purchasing larger quantities?

Yes, we do offer discounted pricing when purchasing 24 or more of the same product style, glaze color and artwork.  Contact us at 800.509.4662 for more information.

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When will my credit card be charged?

Your credit card is charged immediately. Due to the individual customization of our products, we require 100% payment when the order is placed. Orders are typically shipped within 4-6 weeks. During peak seasonal periods, be sure to plan for holiday delivery deadlines.

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Which credit cards do you accept?

We accept Visa, MasterCard and American Express.

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How do I track my order's status?

You can check the status of your order at any time by logging into your account and clicking on the "Check the Status of My Recent Orders" link.

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How can I find more about my previous orders?

You can check your order history at any time by logging into your account and clicking on the "Order History" link.

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What are your Terms of Use?

Click here to read our Terms of Use.

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