About Sunset Hill Stoneware

What Makes Sunset Hill Stoneware unique?

What is SHS?

What is a Product Style?

Does Sunset Hill Stoneware only sell mugs?

Are your stoneware pieces really handmade in America?

Are Sunset Hill Stoneware pieces food and dishwasher safe?

Are Sunset Hill Stoneware products Proposition 65 compliant?

Can I stop by your office or production facility?

I purchased a Sunset Hill Stoneware mug at a National Park. Can I purchase another on your website?

Where else can I find Sunset Hill Stoneware products?

Do you make other items such as yarn bowls, teapots and dinnerware sets?

Do you offer pottery classes?

Signature Stoneware™

What is Signature Stoneware™?

How do I get my logo on Signature Stoneware?

I am interested in creating Signature Stoneware™ for my company. What format should I use to send my artwork / logo to you?

I would like to place a large order for my business with my company logo. How do I place my order?

How do I pick a glaze color for my logo’d Signature Stoneware™?

What color will my finished logo / medallion be on my Signature Stoneware™?

I like the two-tone glazes, but noticed that some drip lines are different than others. How will I know how deep the top glaze will run?

What are the minimum order quantity requirements for Signature Stoneware?

Online Store Ordering

What internet browsers or settings do you recommend when ordering online?

Why is your online customized stoneware more expensive than your in-stock pieces?

What are the minimum order quantity requirements for online orders?

I would like to buy an in-stock, ready-to-ship mug in your online store, however I can only select one. I would like to buy more than that quantity. How do I select more?

I would like to personalize a stock artwork with a name, is that possible?

We are getting married. Can we create a set of mugs and steins for our wedding party?

How long does it take to make customized stoneware?

Do coupon codes have to be entered during checkout as advertised?

Shipping

How will I know when my order has shipped or is ready for pick up?

How will my order ship?

Do you ship to Canada?

General Questions

How can I be notified of upcoming online sales?

I live or will be visiting the Neenah, Wisconsin area. Can I pick up my order instead of paying for shipping?

I am visiting the Neenah, Wisconsin area. Do you have a retail store?

 

What makes Sunset Hill Stoneware unique?

We are a production pottery business located in Neenah, Wisconsin. Our functional stoneware is hand thrown by local artisans on pottery wheels giving each piece a unique appearance and quality. Unlike other pottery, our products are made one at a time; we do not use slip cast molds.

Our product styles range from contemporary to old-world, in sizes to fit your preferences. And you will find our branded products located all across America — coffeehouses, breweries, national parks, museums, associations, bed and breakfasts, resorts, etc. We also sell to corporations — from Fortune 500 to mom and pop shops.

We use the finest clay and glaze materials available in America. You can expect and appreciate the slight color and size variations that may occur in your Sunset Hill Stoneware pieces as this showcases the unique properties that make each purchase one of a kind. We are proud to say that all Sunset Hill Stoneware products are made by hand in the U.S.A. — specifically in Wisconsin.

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What is SHS?

It is an acronym for Sunset Hill Stoneware.

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What is a Product Style?

Within our product categories, we carry many distinctive product styles. For instance, within our mug collection, you can select from more than 30 design styles. From tall to short, from 24 ounces to 8 ounces. Many easy to wrap your hand around; some designed for soup. All designed to meet individual needs. Each product category carries a variety of styles.

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Does Sunset Hill Stoneware sell only mugs?

You can select from a wide variety of products, including mugs, steins, bowls, pitchers and soup crocks. Our artisans are continually testing and developing new product options. If you have a new product idea, please contact us.

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Are your stoneware pieces really handmade in America?

Yes! Each piece is individually hand thrown on a pottery by local master potters. Everything we make is made in America, in Neenah, Wisconsin.

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Are Sunset Hill Stoneware pieces food and dishwasher safe?

Our products are 100% lead and cadmium free — making them food safe and perfect for everyday use. Our stoneware is microwave, dishwasher and oven safe, plus our pieces can be chilled in the freezer before filling.

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Are Sunset Hill Stoneware products Proposition 65 compliant?

As required by California law, all of our products and packaging are Proposition 65 compliant — meaning they adhere to the annual guidelines published by the Governor of California.

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Can I stop by your office or production facility?

If you are placing a large order (48+ pieces) and would like to see style or glaze samples, you can schedule an appointment at our business office by calling 800.509.4662. For security reasons, our production site is a locked facility.

Customers are welcome to visit our retail store located inside The Hang Up Gallery of Fine Arts located in downtown Neenah during store hours. The address is 204 W. Wisconsin Avenue, Neenah, WI  54956. Phone number is 920.722.4081.

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I purchased a Sunset Hill Stoneware mug at a National Park. Can I purchase another on your website?

We have permission to sell Denali National Park and Glacier Bay National Park online. We do not have permission to sell other National Park pieces at this time. You can contact the national park directly to purchase additional pieces.

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Where else can I find Sunset Hill Stoneware products?

Our products are located all across America — coffeehouses, breweries, national parks, museums, associations, bed and breakfasts, resorts, etc. We also sell to corporations — from Fortune 500 to mom and pop shops.

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Do you make other items such as yarn bowls, teapots and dinnerware sets?

We are a production pottery shop and while our artisans are talented to make these pieces, our shop is not designed to create specialty pieces. Occasionally, we make exceptions based on quantity. You can contact us at info@shstoneware.com with your inquiry.

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Do you offer pottery classes?

No, we do not offer pottery classes. Our pottery facility is designed as a production pottery facility, producing hundreds of custom, individually handcrafted stoneware pieces daily. We are not set up to accommodate pottery classes.

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What is Signature Stoneware™?

It is our name for logo’d stoneware. Our Signature Stoneware™ pieces incorporate a business logo that we permanently cast in clay. Whether you own/manage a coffeehouse, brewery, bed and breakfast, national park, museum, resort, etc. we work with companies to align their brand with a handcrafted product that is made in America.

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How do I get my logo on Signature Stoneware™?

It is easy. You can upload your logo online and an account specialist will contact you to understand the product style and glaze colors that reflect your needs. With that information, our graphic artists will transform your image into a high definition, 3-dimensional clay medallion on a virtual mock-up—ready for approval. Once the artwork is approved, our artisans will hand throw your pieces, securely applying your logo to the chosen mug and/or stein style. We then hand dip your pieces into selected glaze color and re-fire the pieces in 2400° kilns. This final firing creates durable pieces that are oven, microwave, chill and dishwasher safe—and creates stoneware meant to last for generations.

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I am interested in creating Signature Stoneware™ for my company. What format should I use to send my artwork / logo to you?

Your high resolution artwork should be a black and white Adobe® Illustrator® EPS (preferred) or Adobe® Photoshop® PSD file. You can upload your logo online.

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I would like to place a large order for my business with my company logo. How do I place my order?

Our specialty is handcrafting corporate brands on Signature Stoneware™ mugs and steins. Call us at 800.509.4662 and ask for an account specialist. You can advance the process faster by uploading your logo on our website. We require a minimum order quantity of 48 pieces.

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How do I pick a glaze color for my logo’d Signature Stoneware™?

You can select from an extensive selection of glaze choices ranging from a solid color to two-tone versions. Up to two (2) glaze colors may be ordered per dozen pieces of the same style. Our skilled craftspeople are continually testing new glaze color options. Check our website often for added colors.

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What color will my finished logo/medallion be on my Signature Stoneware™?

The top surface of your 3-dimensional artwork will be a light tan color, while the recessed area of the medallion artwork will depend on your logo / artwork. Logos with thin artwork lines may appear black, while artworks with wider lines may show the chosen glaze color.

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I like the two-tone glazes, but noticed that some drip lines are different than others. How will I know how deep the top glaze will run?

Our product components (clay, glaze colors) are made of natural materials derived from the earth. There are several factors that determine how the glazes will appear on finished stoneware. Each glaze has a different consistency; for instance, a thinner glaze color will drip down further than others. In addition, different minerals, temperatures, even placement inside the kiln may create an impact on the final pieces.

Each finished piece is very similar, yet different, due to the handcrafted quality and natural earth components. It is the chemistry of the potter, clay and glaze interacting together that creates one-of-a-kind timeless pieces designed for daily use. Read more about our glazes here.

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What are the minimum order quantity requirements for Signature Stoneware?

For our logo’d Signature Stoneware™ the minimum order quantity is 48 pieces. You may order up to 2 different styles and 2 glaze colors within the 48 pieces.

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What internet browsers or settings do you recommend when ordering online?

Our online store (www.shstoneware.com) is compatible with most web browsers. Our website does utilize pop-up windows so be sure to allow pop-up windows in your browser preferences, or add our website as an exception so you may enjoy all of the customization features our site offers.

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Why is your online customized stoneware more expensive than your in-stock pieces?

Our online customized pieces are more expensive as they take much more time than our production pottery pieces. During the manufacturing process, many elements (clay, glaze, temperature) can impact the final outcome of a piece.  We allow more time in case something goes wrong in the process. Our pricing for online customized stoneware is aligned with the level of detail required for making one piece vs. making 100s of pieces.

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What are the minimum order quantity requirements for online orders?

You may order as little as one piece.

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I would like to buy an in-stock, ready-to-ship mug in your online store, however I can only select one. I would like to buy more than that quantity. How do I select more?

Our in-stock, ready-to-ship stoneware pieces are available in limited quantities. The quantity listed for each item is the amount available.

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I would like to personalize a stock artwork with a name, is that possible?

We are able to add personalization to a stock artwork. There is a one-time artwork fee for each unique personalization to cover the cost of creating the new artworks. Please call us at 1-800-509-4662 for more information or to place your order.

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We are getting married. Can we create a set of mugs and steins for our wedding party?

Absolutely! Many brides and grooms have designed Sunset Hill Stoneware for bridal party gifts. We offer several options. You may customize mugs or steins using our stock artwork or you may select from our collection of in-stock, ready-to-ship wedding party sets. In the future, we may offer a personalization process that can include a bride/groom name and wedding date.

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How long does it take to make customized stoneware?

For online customized pieces, allow 8 weeks. If you are ordering in quantities of 48-pieces or more, allow 4-8 weeks for the creation process.

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Do online store coupon codes have to be entered during checkout as advertised?

Coupon codes must be entered exactly as promoted—usually all capital letters, no spaces.

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How will I know when my order has shipped or is ready for pick up?

If your order is being shipped, you will be notified by email with the UPS tracking number. If you are picking up your order at our Neenah retail store, we will call you when it is available for pick up.

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How will my order ship?

We use UPS as our shipping service. There are several different options: UPS SurePost (3-6 days), UPS Ground (2-5 days), UPS 2nd Day Air (2 days), UPS Next Day Air (overnight), Pick Up: Neenah Retail Store (Free). Customers using military addresses or who live in Hawaii and Alaska, will also be able to ship USPS.

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Do you ship to Canada?

Our shopping cart does not offer Canadian shipping capabilities however you may call us at 800.509.4662 to place your order.

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General Questions

How can I be notified of upcoming online sales?

You will be notified of upcoming promotions by liking us on Facebook and subscribing to our email announcements. We periodically announce new products, offer coupon discounts and occasionally announce special flash sales and offers exclusively to our Facebook friends! Like us today!

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I live or will be visiting the Neenah, Wisconsin area. Can I pick up my order instead of paying for shipping?

Yes, customers have the option to choose “Pick Up: Neenah Retail Store” at no charge. We will call you when your order is available for pick up. Our retail store is located inside The Hang Up Gallery of Fine Arts in downtown Neenah.  The address is 204 W. Wisconsin Avenue, Neenah, WI  54956. Phone number is 920.722.4081.

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I am visiting the Neenah, Wisconsin area. Do you have a retail store?

Our retail store is located inside The Hang Up Gallery of Fine Arts in downtown Neenah. The address is 204 W. Wisconsin Avenue, Neenah, WI  54956. Phone number is 920.722.4081. Store hours are:
Monday        9:30am – 6:00pm
Tuesday       9:30am – 6:00pm
Wednesday  9:30am – 6:00pm
Thursday      9:30am – 7:00pm
Friday           9:30am – 6:00pm
Saturday      9:30am – 4:00pm

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Signature Stoneware™, SwirlWare™ and WeddingWare™ are trademarks of Sunset Hill Stoneware, LLC. All other trademarks are the property of their respective owners.